Orders placed after 1 p.m. are not guaranteed same-day delivery. Substitution Policy: When you order custom designs, they will be produced as closely as possible to the picture. Please remember that each design is custom-made. No two arrangements are exactly alike, color and/or variety substitutions of flowers and containers may be necessary. Our professional staff of floral designers are always eager to discuss any special design or product requests. If you have any special requests please call us.